Tenacity Customer Services Call Centre Learnerships 2026 offer a great chance for young South Africans to start a career in customer service. If you are unemployed and looking for hands-on training, this 13-month program in Cape Town could be your next step. It mixes classroom learning with real work in a call centre, leading to a national qualification.
About the Tenacity Call Centre Learnership 2026
Tenacity runs this learnership in the Northern Suburbs of Cape Town, Western Cape. The program lasts 13 months and targets unemployed youth. You will study for a Micro Finance qualification at NQF Level 4 while working in the customer services team.
This setup helps you gain skills for jobs in customer service, contact centres, financial services, administration, and client support. It is perfect for those new to the workforce who want structure and support.
What You Will Gain
By joining the Tenacity Customer Services Call Centre Learnerships 2026, you get practical experience in a call centre. You also receive classroom training and earn a recognised qualification. Key benefits include customer service skills, business knowledge, and technical workplace abilities.
You will learn to manage customer accounts and build communication and problem-solving skills. These skills work in many industries, making you more employable after the program ends.
Key Responsibilities
In this learnership, you must attend all training sessions and complete assessments. You will also build a Portfolio of Evidence to show your progress. Daily tasks include helping customers via phone calls, both inbound and outbound.
You will handle queries and complaints in a professional way. Process account details accurately and solve issues using company rules. Follow all policies and standards to keep operations smooth.
Minimum Requirements
To apply, you need a Grade 12 or Matric certificate. You must be 18 to 30 years old and currently unemployed. Have little or no prior work experience and not be studying full-time or part-time right now.
You cannot have done another learnership in the last 12 months. Be ready to work shifts, including weekends. Having Mathematics or Mathematical Literacy is a plus.
Skills and Competencies
Tenacity looks for people with strong communication skills and a focus on customer service. You should solve problems well and handle pressure. Show a positive attitude, good work ethic, and time management.
Be adaptable, flexible, and confident around others. These traits help you succeed in the fast-paced call centre environment.
Employment Equity
Tenacity gives preference to Employment Equity candidates and persons living with disabilities. This fits their transformation goals. It helps create a diverse team in the workplace.
Why You Should Apply
The Tenacity Customer Services Call Centre Learnerships 2026 let you gain real work experience and a qualification. Build skills in customer service and enter the financial services or call centre field. It boosts your chances for future jobs.
This is ideal for youth wanting to start in customer support or contact centres. Apply early to secure your spot.
How to Apply
Visit the online application page for the Tenacity Customer Services Call Centre Learnerships 2026. Apply Online
Commit to the full 13 months, which blends training and work. Only shortlisted applicants get contacted, so send your details soon.
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