Are you a young South African looking to start a career in customer service or fintech? The Mukuru Customer Support Learnerships 2026 offer a great chance for unemployed youth to gain hands-on skills. This program runs in Johannesburg, Pretoria, and Cape Town, with some remote options.
Learnership Overview
The Mukuru Customer Support Learnership is a training program that teaches practical skills in customer service, fintech, and contact centers. Participants work directly with customers to build real experience. It sets you up for jobs in financial services, call centers, and digital support.
Programme Details
Mukuru runs this learnership. It takes place in Johannesburg, Pretoria, Cape Town, and includes remote work chances. Learners get a monthly stipend during the program.
What You Will Learn
Customer Service Skills
You will help customers over phone calls and online channels. The training covers support for money transfers. It focuses on giving professional and friendly service every time.
Technical and System Skills
Trainees learn to use tools like Zendesk for handling support. You will manage tickets and service requests. This builds skills in digital customer service systems.
Fintech and Compliance Knowledge
The program explains money transfer processes. You will learn basics of compliance, such as FICA. It includes helping with account creation and customer onboarding.
Professional Development
Time management and multitasking come next. You practice communication across different cultures and languages. Problem-solving in busy settings is a key focus.
Key Responsibilities
Handle customer questions and requests each day. Support money transfer services. Escalate issues and follow up on them. Assist with onboarding and account setup. Share accurate details on products and services.
Minimum Requirements
You need a Grade 12 certificate or equivalent. Good English skills are required, plus one of these languages: Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu. Basic computer skills help. Show passion for customer service.
Advantageous Skills
Past customer service work, even informal, gives you an edge. Strong listening and communication stand out. A positive attitude and eagerness to learn matter most.
Work Environment
Expect office-based roles or remote work from home. For remote, you need reliable internet and a quiet space.
How to Apply
Apply now for the program. No closing date is set, so submit soon. If no reply in two weeks, assume it did not work out. Add a short note on how you can add value.
Why Join This Learnership
Work at a fast-growing fintech company. Pick up customer service and digital skills that employers want. Join a diverse team in a multicultural setting. Build a base for steady job prospects.
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