CSIR: Support Internship 2022/2023… How to apply, intern requirements, eligibility, online application form, application closing date 2022-2023, salary scale, interview questions sample, and lots.
Applications are invited from suitably qualified applicants for the CSIR: Support Internship Programme 2022. Learn about the process you’ll take to complete the application below.
[su-quote]An internship is a period of work experience offered by an organization for a limited period of time. An internship is used for a wide range of placements in businesses, non-profit organizations, and government agencies. They are typically undertaken by students and graduates looking to gain relevant skills and experience in a particular field.[/su-quote]
CSIR: Support Internship Application Details 2022/2023
Interested applicants can apply for the CSIR: Support Internship 2022 provided they qualify and meet the program requirements.
All qualified applicants will receive consideration without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.
The CSIR has an Internship opportunity in the e-Government Impact Area within the Next Generation Enterprises and Institutions Cluster.
The purpose of the Internship is to provide graduates with an opportunity to gain practical work experience through providing third line technical support for customers experiencing issues with installation, configuration, operation, and management of National Department of Health System (NDoH). This position is based in Pretoria.
Responsibilities:
- Provide customer service while responding to phone, e-mail and online requests for technical support;
- Ensure that escalations are addressed appropriately;
- Ensure effective administration of incidents, requests, and problem related to requirements;
- Ensure Service Delivery within Service Level Agreements (SLA) criteria, to resolve and escalate issues where required;
- Ensures that all customer cases are responded to within the SLA, and in a professional manner;
- Track and monitor all support cases to ensure timeous resolution and follow-up;
- Escalate critical customer situations to the appropriate level of management and engineering expertise;
- Provide related service feedback to the management team and leadership – report- repeat incidents/problem areas/proactive trends;
- Contribute to documentation and knowledge base article library.
Requirements:
- A Bachelor’s degree in:
- Computer science/engineering,
- Electrical/Electronic Engineering,
- Information technology,
- Data science,
- Machine learning
- or related field;
- An Honour’s degree will be an added advantage;
Skills and Competencies
- Working knowledge of Windows platforms;
- Working knowledge and ability of the UNIX or Linux operating system in any distribution;
- Analysis and debugging skill;
- Exposure to SQL;
- Willingness to learn and develop Quality Assurance skills;
- Familiarity with Jira and Confluence (Advantageous);
- Ability to function as an individual contributor and/or a member of a team;
- Ability to work well under pressure, to manage customers, both internal and external in a positive and professional manner.
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