Tenacity Learnership 2022/2023, How to apply for Tenacity Learnership Programme 2022, requirements, eligibility, and application closing date 2022-2023.
Learnerships are a great opportunity if you want to learn skills and develop a career. Tenacity Learnerships 2022 is opening now and we always have details on the latest Learnerships for you.
Application is invited from suitably qualified applicants for the Tenacity Learnership Program 2022. Learn about the process youâll take to complete the application below.
Tenacity Learnerships Programme Application Details 2022/2023
Interested applicants can apply for the Tenacity Learnership 2022 provided they qualify and meet the program requirements.
We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Collections team. In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.
Call Centre Learners will be required to:
- Attend the required training interventions and successfully complete the competency assessments
- Meet all the requirements for the successful completion of the Call Centre Operations certificate
- Submit a Portfolio of Evidence
- Be an active and contributing member of the Early Stage Collections team, by resolving Collection queries via telephone to meet the Collections objectives of the business.
Responsibilities of the role:
- Dealing with both inbound and outbound calls
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timorous manner
- To action administrative requirements related to customer account management
Requirements:
- Matric / Grade 12 certificate
- Be unemployed for at least 3 months (this should preferably be your first job)
- Be between the ages of 18 and 30 years
- A positive attitude
- Commitment to spending 12 months on the learnership programme with Tenacity
- A strong work ethic
- Ability to work shifts / weekends
- Should not be currently studying – full/part time
Competencies:
- Strong problem solving and negotiation Skills
- Customer service orientated
- Accuracy and attention to detail
- Numeracy
- Literacy
- Highly motivated and high energy levels
- Computer Literacy
- Ability to work independently as well as to display teamwork
- Self-monitoring, personal time/management & self-discipline
- Learning agility & adaptability
- Take ownership of tasks and targets
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