Tenacity Customer Service Call Centre Learnerships 2025/2026 Application Details
Tenacity Customer Service Call Centre Learnerships 2026, How to apply online for the Tenacity Customer Service Call Centre Learnership Programme 2026, requirements, eligibility, and application closing date.
Learnerships are a great opportunity if you want to learn skills and develop a career. Tenacity Customer Service Call Centre Learnership 2026 is opening now and we always have details on the latest Learnerships for you.
Tenacity Customer Service Call Centre Learnership Application Details 2026
Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!
Grab this opportunity where you will be given the chance to study and work at the same time. We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).
Learners will be required to:
- Attend the required training interventions and complete the competency assessments
- Meet all the requirements for the successful completion of the Micro Finance certificate
- Submit a Portfolio of Evidence
- Be an active and contributing member of the Customer Services team by servicing our customers.
Key responsibilities of the role:
- Handle a range of customer queries and/or complaints via inbound or outbound communication channels
- Provide a professional customer experience and satisfaction at all times
- Action administrative requirements related to customer account management are accurately
- Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
- Adhere to all Company Policies and Procedures, e.g. Absence Management Policy, House Rules, Disciplinary Policy
Requirements:
This opportunity is ideal for individuals who:
- Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed
- Are currently unemployed with limited to no work experience
- Have a positive attitude and a strong work ethic
- Are committed to completing a 15-month learnership programme with Tenacity
- Can work shifts and weekends as required
- Are not currently studying or planning to study (full-time or part-time) during the programme
- Ability to work shifts/weekends
- Have not participated in a learnership or skills programme in the past 12 months
Skills and Competencies:
- A passion for helping customers and solving problems
- Strong verbal & written communication skills to engage effectively
- Ability to stay calm under pressure and think on your feet
- A customer-first mindset with empathy and sensitivity
- Adaptability and flexibility in a fast-paced setting
- Confidence in working with people and building relationships
- Strong time management and organisational skills to handle multiple tasks
- Interest in learning about contact centre and customer service operations
How to Apply
All qualified applicants will receive consideration without regard to sex, race, colour, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.