FAIS Ombud Client Care Graduate Internship 2026: Gain Experience in Pretoria

The FAIS Ombud is looking for qualified South African graduates to join their Client Care Department for a 12-month internship in Pretoria. This programme offers valuable workplace experience and training for those interested in public service and the financial sector. Applications close on 25 September 2026.

Application Closing Date: 25 September 2026
Location: Pretoria East, Gauteng, South Africa
Programme Duration: 12 months
Stipend: Market Related
Minimum Qualification: Office Administration Diploma (NQF Level 6)
Opportunity Type: Internship

About the FAIS Ombud Client Care Graduate Internship

The FAIS Ombud’s Client Care Graduate Internship Programme is designed to give graduates practical experience in a professional environment. This structured programme includes competency-based training and mentorship. It aims to help build a pipeline of skilled individuals for the job market.

The internship focuses on the Client Care Department. Here, interns will gain exposure to the process of handling complaints from the public against financial service providers. Participants will work alongside experienced professionals in fields like law, financial planning, and investigation.

About the FAIS Ombud

The Ombud for Financial Services Providers (FAIS Ombud) is an organisation that resolves complaints between consumers and financial service providers. They operate within the financial sector, ensuring fair treatment and resolution of disputes. The FAIS Ombud plays a key role in maintaining trust and integrity in financial services in South Africa.

Available Internship Opportunities

This internship is specifically for the Client Care Department.

• Client Care Graduate

What the Internship Offers

Successful interns will gain significant practical experience and skills. They will be assigned to the Client Care Department and receive guidance from a dedicated mentor. This role provides exposure to real-world complaints and the processes involved in their resolution.

Interns will have the chance to work with legal, financial, and investigative experts. The programme offers an opportunity to develop professional skills and understand the operations of a regulatory body. This experience is valuable for anyone looking to build a career in public service or the financial industry.

Programme Duration and Location

This is a 12-month contract internship. The programme is based in Pretoria East, Gauteng, South Africa.

Minimum Requirements

To be considered for this internship, applicants must meet the following criteria:

• Be a South African citizen with a valid South African identity document.
• Hold an Office Administration Diploma at NQF Level 6.
• Have a strong academic record.
• Be computer literate.
• Show an interest in public service and the financial sector.
• Be energetic, self-driven, and deadline-focused.
• Be able to work effectively in a demanding environment.

Preference will be given to black female candidates and persons living with disabilities, in line with the FAIS Ombud’s Employment Equity targets.

Competencies Required

Successful candidates should demonstrate the following skills and qualities:

• Strong problem-solving abilities
• Good interpersonal skills
• Effective communication skills
• Ability to work under pressure
• Capacity to manage deadlines
• Positive contribution to a team environment
• Presentation skills
• Conflict-management skills
• People-management skills

Who Should Apply?

This internship is ideal for recent graduates who have completed an Office Administration Diploma and are seeking practical experience. It is particularly suited for individuals interested in public service and the financial sector. If you are energetic, self-motivated, and eager to learn within a professional setting, this opportunity could be a great fit for you.

Required Documents

Applicants should prepare the following documents for their application:

• Updated CV
• Certified copy of South African ID
• Certified copy of Office Administration Diploma (NQF Level 6)
• Academic record
• Proof of residence (if required)
• Any other documents requested on the application portal.

How to Apply

Applications must be submitted online through the FAIS Ombud recruitment portal.

Click here to apply for the FAIS Ombud Client Care Graduate Internship 2026.

Applicants can also visit the main recruitment portal to view other vacancies.

Applicants should ensure they read the requirements carefully, prepare all necessary documents, and complete the online form accurately. Double-check all personal details before submitting.

Important Notes

Only shortlisted candidates will be contacted for further assessment. The FAIS Ombud reserves the right not to make an appointment. Recommended candidates may be subject to background checks, including security screening, psychometric testing, and verification of qualifications. Late applications may not be considered.

Closing Date

The closing date for applications is 25 September 2026.

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