Tracker Learnership 2022/2023, How to apply for Tracker Learnership Programme 2022, requirements, eligibility, and application closing date 2022-2023.
Learnerships are a great opportunity if you want to learn skills and develop a career. Tracker Learnerships 2022 is opening now and we always have details on the latest Learnerships for you.
Application is invited from suitably qualified applicants for the Tracker Learnership Program 2022. Learn about the process youâll take to complete the application below.
Tracker Learnerships Programme Application Details 2022/2023
Interested applicants can apply for the Tracker Learnership 2022Â provided they qualify and meet the program requirements.
Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa’s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg. The purpose of the Learnership is to capacitate young professionals (call center agents) with relevant competencies required to deliver service that exceeds customer expectations, by providing them with relevant skills, experience, and knowledge.
Key Outputs
This learning intervention is a full qualification that consists of structured unit standard-based learning combined with practical/workplace experience which totals 150 credits. After having gone through the qualification the young professional (call center agent) will be equipped with the following competencies:
Competencies
- Becoming a one- stop call resolution employee
- Capturing and updating of information
- Ensure that Customer Service standards are maintained in highly pressurised environment.
- Ability to market and sell products.
- Proactively and / or reactively retaining of business by means of up and cross selling different products.
- Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.
- Handling of electronic communication
- Assistance with data- integrity campaigns
- Contracting and scheduling and understanding of Tracker systems.
Qualifications & Experience
- Be a South African Citizen and be in possession of a valid SA ID book
- Matric with a (D) symbol pass in English language.
- Not to currently be engaged in formal employment
- A passion for customer service and a professional attitude at all times
- The ability to communicate clearly and professionally with clients
- Excellent interpersonal skills
- Detail orientation
- Desire and potential to learn
- The ability to cope with a constant changing and pressurised environment.
- The ability to work in an environment where multi skilling is required
- Basic computer skills
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